In a variety of settings, an information technology specialist, also known as a “IT specialist,” works with computers and Internet networks. Most businesses have entire IT departments dedicated to keeping employees connected and websites up and running, but these are far from the only positions available. People with IT expertise are employed by schools, non-profit organizations, and basically any entity that requires computer services or Internet technology. These individuals frequently work for computer companies, providing direct assistance and support to customers. The day-to-day responsibilities of this job vary, but they almost always include maintaining computer systems, keeping networks up and running, and responding to problems and complaints as they arise.
Hardware maintenance
One of the most straightforward aspects of any information technology specialist’s job is keeping physical computers in good working order. These individuals are typically the first to set up new systems in corporate settings, as well as assisting new employees in getting set up and established with a work computer. Specialists may hold formal or informal classes to help users become more familiar with their machines, and they must be knowledgeable about a variety of systems and operating platforms.
In most cases, routine maintenance is also part of the job. This usually entails checking machines for needed updates on a regular basis and ensuring that programs such as virus protection are up to date and functioning properly. Rewiring circuit boards and installing new memory chips are examples of technical tasks that may be required.
Upkeep of the network
The majority of computers are “networked,” which means they are connected to other computers either physically or via the Internet. An “intranet,” which is a closed network within a corporation or business, is made up of machines that are linked to each other in a more limited way. This type of setup allows users to send each other private messages or share information that isn’t visible to the rest of the world. The larger Internet is much more global, and it usually necessitates a slightly different system. IT specialists, in either case, are typically the ones who ensure that all computers and devices that need to be connected — including tablets and smartphones — are connected properly and safely.
Security usually entails requiring passwords, but it can also entail installing firewalls and cyber fences to protect data. Data protection measures are frequently set up by specialists to prevent proprietary information stored in electronic format from being accidentally distributed or intentionally hacked.
Problem-solving and Troubleshooting
Computers and network connections aren’t always clear, and they can be perplexing to those who aren’t familiar with how they work. Many IT professionals spend a significant amount of time troubleshooting and assisting clients in either understanding their machines or resolving issues. This can be as simple as recovering a forgotten or lost password, or as difficult as restoring a crashed website or debugging a computer infected with a virus or other malicious code.
Various Work Environments
The majority of IT professionals work for private companies, but this is by no means the only option. Some specialists work for grocery stores and spend the majority of their time traveling to different locations and working on-site; others work at remote call-in help desks where people with general questions about how to make their computers, phones, or other technology work can call for help. These individuals may be employed by computer stores and sales centers to assist new customers in setting up their machines, as well as to lead classes and orientation sessions for both personal and professional clients.
Education and training are required.
Most IT jobs require a bachelor’s degree, and higher degrees usually mean better pay and more opportunities for advancement. An associate’s or bachelor’s degree in computer science or engineering is a good place to start, and many schools will offer these programs all the way up to a doctorate. However, many of the necessary skills can be self-taught or learned through experience. Even if they don’t have a formal diploma, people can sometimes get started in the field by demonstrating their knowledge.
Military Definition with Nuance
Within the United States Army, the term “information technology specialist” has a more specialized meaning, as it is the name of a military occupational strategy area dedicated solely to the upkeep, security, and maintenance of national defense computer systems. Uniformed personnel in this strategy area are required to take specialized courses at military training facilities and must meet qualifications that are different from civilians.