Banks employ a large number of people in a variety of positions. Bank tellers, loan officers, customer service representatives, branch managers, and debt collection associates are among the most common banking jobs in the commercial banking sector. The education and salary requirements vary depending on the position held.
The position of bank teller is one of the most common in the banking industry. This job entails dealing with bank customers on a daily basis. A teller assists customers with deposit and withdrawal requests, as well as the purchase of traveler’s checks and money orders. As the number of banking services grows, many bank tellers are being tasked with selling services such as enhanced checking accounts to bank customers.
Loan officers assist customers with loan applications. A person in this position assists a customer in selecting the best loan for his or her needs, such as a mortgage loan, business loan, or line of credit, and then processes all of the paperwork associated with the loan application process. Based on the customer’s creditworthiness, a loan officer analyzes the information provided and recommends either approving or denying the loan.
Customer service representatives assist bank customers in opening and closing accounts, as well as answering account questions and handling complaints. These banking jobs may involve working directly with customers in a bank branch, or conversing with them over the phone or via e-mail. Because of the nature of this job, customer service representatives must be extremely knowledgeable about all of the bank’s services and accounts.
Branch managers are in charge of the entire operation of a bank branch. The branch manager reports to the supervisors of various departments, and the manager implements policies to boost productivity and profits. Any customer complaints that cannot be resolved by a customer service representative are also handled by the manager. This position may involve working with high-profile customers with large sums of money in the bank’s system.
Personal, small business, and mortgage loans, as well as home equity loans and lines of credit, are all available from banks. A debt collection associate will contact a customer who has received a loan and has failed to make the required payments. If the customer is unable to pay the full amount due, the debt collection agent may work with them to set up a payment plan. People who work in the banking industry recover large sums of money for banks every year.