Customers are greeted, appointments are scheduled, and spa services are paid for by a spa receptionist. The receptionist, as the spa’s public face, must be friendly and comfortable with a wide range of people, as well as knowledgeable about all of the spa’s services. Benefits may include a discount on services for employees or the opportunity to try new treatments for free, which some spas offer so receptionists can provide first-hand information to clients.
A spa receptionist’s job entails handling appointments, which includes making reservations, moving them, scheduling providers, and organizing rooms. This necessitates taking into account customer requests for specialized services, such as oil-free massage for allergy sufferers. Additionally, the spa receptionist must ensure that clients and providers are properly matched; for example, a treatment provider may not know how to perform all services, or a client may request someone of a specific gender.
Clients frequently inquire about spa services, ranging from how they feel to the ingredients used. For people who are unsure about which services they might enjoy, the spa receptionist must provide accurate information as well as recommendations. Receptionists can also help with questions about group bookings, such as bridal parties, which may require some planning ahead of time to ensure that the clients’ needs are met. Receptionists can also place food and drink orders for spa guests to keep them hydrated in between treatments.
Receptionists frequently work at a desk area that includes a gift shop with spa products. They can sell retail products and answer questions about them in addition to taking payments for services. A spa receptionist must be prepared for both busy and slow periods in the shop, and must be confident even when a crowd of people is asking questions or waiting for assistance. The receptionist sets the tone for the visit as an in-person greeter, so it’s critical to remain calm and relaxed.
Many spas accept phone and online reservations. A spa receptionist must be able to answer the phone and respond to emails from people who want to schedule appointments or ask questions. Familiarity with local amenities, products, and services can also be part of the job, allowing the receptionist to recommend restaurants and other forms of entertainment to customers.