A spa manager is in charge of the operation of the spa where he or she works. Depending on the size of the spa and the types of treatments it offers, duties may vary significantly. Some spas, for example, are day spas that are only open during regular business hours and provide services such as beauty care, nail care, skin treatments, and haircuts, among other things. Other spas may operate more like resorts, with guests staying for several days and receiving services such as massages, body treatments, and hydrotherapy, to name a few.
A spa manager’s main responsibilities will be to provide excellent customer service and supervise spa employees. A spa manager may also be in charge of developing advertising and other promotional materials for the spa, as well as maintaining public relations. In addition, the manager of any business is usually in charge of hiring new employees and, if necessary, terminating the employment of others, all while adhering to human resource guidelines.
To be more specific, a manager may be required to resolve any issues or problems that a customer may have when providing customer service. In order to appease customers, the spa manager may need to offer free or discounted services. If other employees are unable to answer questions, he or she may be called upon to do so.
A spa manager will need to interview potential new employees and hire those who meet his or her qualifications and skills. Following that, the manager will be responsible for training new employees as well as enforcing company policies on topics like behavior, dress code, and work schedule, among others. The manager may also be in charge of accounting at the spa, which includes keeping track of revenue, balancing accounts on a daily or weekly basis, and making bank deposits.
The spa manager may also be in charge of keeping track of the salon’s inventory and placing orders for new supplies as needed. While promoting the spa is an important part of the job, many businesses outsource this task to advertising firms. Again, the size of the spa and the number of other employees play a role. Some spa managers may work as part of a management team that includes the spa’s owner. These are just a few of the responsibilities that a spa manager may face on a daily basis; it is a demanding job with a lot of responsibility.