A business process outsourcing (BPO) operations manager is typically in charge of all processes that occur within a facility or department. To work as a BPO operations manager, you should first have a general understanding of the BPO industry. If you want to provide and oversee information technology (IT) services, for example, you should pursue degrees in a field like computer science. You can benefit from business management training regardless of which industry you are interested in.
BPO firms are companies that businesses can hire to handle tasks like human resources, IT system development, and research and analysis. Business executives benefit from contracting BPO companies because it allows them to avoid paying for full-time in-house departments. For time-sensitive projects, many BPO companies can quickly assemble teams of professionals.
To become a BPO operations manager, start by gaining as much experience as possible in your chosen industry. This may entail taking internships while still in school for many people. If you want to work in BPO data analysis, for example, an internship as an analyst’s assistant might be a good idea. This position can provide you with a good introduction to the software used in this field as well as how an experienced analyst works on a day-to-day basis.
To become a BPO operations manager, you must have years of experience, often spanning multiple departments within a company. Because an operations manager is responsible for all aspects of a BPO company’s performance, you should be at least familiar with all of the processes that make it run. However, you may want to begin your career in areas where you have experience.
It is critical that you inform your supervisors or managers that you want to advance to a management position as you gain more experience and demonstrate your competence to your employers. Many employers value employees who are eager to advance into positions that require greater levels of responsibility. You should update your resume with each new experience and skill you gain.
When you believe you are ready to take on the role of BPO operations manager, send your resume to potential employers. List relevant skills and experience at the top of your resume to draw attention to them. You may also be required to submit a cover letter to express your interest in a position and to explain why you are the best candidate for the job.