A person who wishes to work as a hotel front desk manager should begin by earning a bachelor’s degree in business administration or hotel management. If the educational program includes a work-study component, the student’s first job in the hospitality industry can be found through this experience. Another way to get this type of job is to get an entry-level job at a hotel front desk and then apply for an in-house management training position.
The front desk is overseen by a hotel front office manager. He or she handles guest requests for room assignments and reservations. The manager will be summoned to handle any guest complaints as well as any other reservations-related issues. If guests have any special requests to make their stay at the hotel more comfortable, he or she may become involved.
Accounting, marketing, statistics, and financial management are all covered in a bachelor’s degree program in business administration. Business ethics, organizational behavior, and human resource management are also required courses in the first and second years of the program. Students will take courses in the third and fourth years of the program that closely reflect the concentration they have chosen. A person who wants to work as a hotel front desk manager might want to focus on international business to prepare for job opportunities in hotels all over the world. To complete his or her degree, this person would take courses in regional business systems and international finance.
Another option for someone who wants to work as a hotel front desk manager is to get a degree in hotel management. As part of this type of program, the student will be required to take a number of required courses, including industry-specific management principles, accounting, hospitality marketing, and facilities management. Law, leadership, and financial analysis are among the other courses required to complete this degree program.
The final path for someone who wants to work as a hotel front office manager is to get a job in the hospitality industry and then qualify for a management trainee program. As a teen or young adult, one can begin working toward this goal by getting part-time or summer work in the industry. Working in the industry will enable a person to determine whether pursuing a management position is something he or she is truly passionate about.