A network support technician is a technical specialist who works in an IT department. These workers help an organization’s network systems by supporting, maintaining, and repairing them, as well as training users on how to use related software and systems. To work as a network support technician, you’ll typically need a bachelor’s degree, work experience, and in-depth knowledge of a variety of computer systems.
Although there are no formal educational requirements, becoming a network support technician requires formal training or a bachelor’s degree in information technology, computer science, or a related discipline. Almost all post-secondary schools have networking technology diploma or degree programs, or a program that includes the required networking skills for becoming a network support technician. Many people who aspire to be technicians will also pursue a post-graduate degree to supplement their experience and resumes.
Typically, you’ll want to look for jobs in computer or network-related fields. Even part-time retail work in a store’s computer or electronics department could help you advance your career as a network support technician in the future. Employers are more likely to hire candidates who have prior computer or networking experience, even if it is only basic. Because these types of jobs typically require customer service experience, having retail experience may impress an employer. Because a network support technician interacts with end users and customers, he or she must have excellent customer service skills.
Learning about a few common networking technologies will likely be beneficial as well. Most businesses have integrated systems that require multiple networking technologies to communicate and collaborate. The more popular products and software you are familiar with, the better your job prospects will be. Throughout your education, you will most likely learn a variety of networking concepts and systems, but you should also take the time to research and work with other popular networking technologies.
It’s usually a good idea to get certified in one or more networking technologies. Credentials in networking and network systems demonstrate to an employer that you are qualified to support networks as organizations continue to store large amounts of critical information on their own networks. Most businesses place a high priority on network security.
Even if the position requires several years of experience, you should typically apply for network support technician job openings. You can also apply for jobs in related fields like computer repair, help desk, and computer server technician. Some of these jobs don’t require any previous experience and may lead to advancement as a network support technician for the company.