A PBX operator is in charge of a switchboard that routes incoming phone calls for a company or other organization. A high school diploma is usually the minimum requirement for becoming a PBX operator. Because many PBX switchboard systems are computerized, having computer skills to quickly learn the system will aid your job success. A PBX operator is frequently expected to have strong communication skills and a customer-service orientation. Flexibility and the ability to multitask are also important because some companies require their telephone operators to perform other clerical tasks in addition to handling phone calls.
Many PBX operators learn on the job how to operate PBX switchboards, often shadowing an experienced operator. Basic office procedures can help you build the foundation you need to learn more quickly. You’ll be able to take messages and keep track of phone calls if you know how to use word processing, spreadsheets, and other software. When it comes to answering phone calls or routing messages to organizational employees, the ability to move quickly is critical. Fast typing skills will also come in handy in this position.
Computer courses, business math classes, speech training, and training in office processes and procedures are examples of high school coursework that can help you prepare for the job and make you an attractive job candidate to employers. Technical and vocational schools also offer clerical and administrative certificate programs that include switchboard training. Taking such a course will provide you with a solid foundation in basic office procedures.
If you want to work as a PBX operator, you must be able to work under pressure, such as when multiple phone calls come in at once. Because the phone operator is frequently the first person a client or customer encounters at an organization, having a courteous and patient demeanor is essential. It’s crucial to have a clear speaking voice when taking calls or using a paging system. If you want to work as a PBX operator, you should have good hearing.
Because switchboard operators and receptionists are frequently combined into one position, maintaining a neat and professional appearance is essential. If you want to advance in your career, having a professional appearance is also beneficial. If you want to work as a PBX operator, you should be a team player who can interact with a variety of departments within an organization. Because this is a sedentary job, the ability to sit for long periods of time is required.