Hotel managers are in charge of the day-to-day operations of hotel-type establishments, which can range from small motels to large resorts. The specific responsibilities vary depending on the size and needs of the company, and as a result, hotel management qualifications vary as well. In general, hotel management qualifications include a degree or certificate in hospitality management as well as some industry experience. In addition, many hotels have their own management and subspecialty training programs.
Hotels, motels, and resorts come in a variety of sizes and styles. Some, such as privately owned roadside motels, are quite small, with only one or two general managers in charge of everything. Others, such as large-chain hotels, have a wide range of management positions, such as guest services, housekeeping, and events managers. As a result, acceptable hotel management qualifications vary quite a bit.
When it comes to qualifications, many chain hotels and larger resorts demand that their managers have a bachelor’s degree in hospitality management. Associate’s, bachelor’s, and even master’s degree programs in the field are available at a variety of colleges and universities. Business administration, accounting, and economics are common subjects covered in these programs. Specialized classes in areas such as food service and general maintenance may also be included.
While many larger hotels require college degrees, many smaller hotels and motels accept hotel management certificates. These certificate programs are available both online and in person at some colleges and trade schools. The amount of time it takes to complete a certificate program is typically dependent on where and when the course is taken. These certificate programs, like college degree programs, focus on business management skills as they apply to the hotel industry.
Typically, hotel management qualifications will include some level of industry experience. In fact, when evaluating a person’s hotel management qualifications, some hotels may be less concerned with college education and more concerned with practical, hands-on experience. Again, the level of experience required varies depending on the hotel’s specific requirements, but most employers expect a manager to have spent at least one to three years in some capacity in the hotel or hospitality industry.
Many hotels require potential managers to complete in-house management training programs, regardless of their hotel management qualifications. While outside education, training, and experience are beneficial, each hotel has its own set of policies and procedures that each manager must understand in order to be effective. Furthermore, because many larger hotels have divided management responsibilities department, a person may need to be trained in the specific responsibilities of his or her position.