People all over the world have access to televisions, telephones, the Internet, and cable television thanks to the telecommunications industry. Engineers, salespeople, customer service representatives, and installers are all examples of telecom jobs. Individuals who develop new products and services, as well as those who must attract, retain, and service existing customers, are employed in every segment of the telecommunications industry. There are both entry-level and highly skilled telecom jobs available.
Engineers and scientists conduct research in order to develop new forms of telecommunication as well as improve current products and services. These people work on experimental data communications prototypes and try to come up with new ways to get information from broadcasters and network providers to consumers more quickly. Cellular towers and satellite broadcasting systems are also placed by telecommunication engineers. Software for cell phones and Internet-based programs is developed by computer engineers and systems analysts for both consumer and business customers. System engineers also create solutions to problems with existing software or telecommunications systems.
Many telecom jobs require travel, and installer jobs are among the most common. Underground cable installers lay cables and connect them to people’s homes. Customers’ satellite dishes are installed on their homes by satellite installers, who must position the dishes correctly so that the receiver can receive clear transmissions. To fix problems and perform basic maintenance, linemen climb cellular towers and telephone poles. Some installers assist business and consumer customers with the activation of new telephone systems and Internet services.
Customer service is a big part of a lot of telecom jobs. Customers call in with questions about service outages and technical issues, which are answered by telephone operators. Customers can talk to a specialist customer service representative about how to fix simple problems with satellite receivers or cable devices. Customers’ questions about service charges are handled by billing specialists, who also offer related telecommunication services to existing customers. Service schedulers, for example, schedule installation times for new customers and organize service visits for existing customers who are having technical issues.
Salespeople are the members of the telecom workforce who have the most direct contact with the general public. Cellphone companies frequently have specialized stores where customers can learn about and sign up for plans. Salespeople are usually employed in stores, and their pay is largely based on commission. Field sales representatives visit large businesses in an attempt to secure contracts for telephone, cable, Internet, or satellite television service. Because business sales liaisons typically cover large areas, these telecom jobs frequently require extensive travel.