Call centers frequently have high employee turnover rates and may have difficulty finding people with the skills and experience they require to fill open positions. Call center recruiters assist call centers in locating qualified candidates for open positions. A person in this position typically spends a significant amount of time reviewing resumes, perusing job seeker databases, and contacting potential job candidates in order to meet his recruiting goals and please his employer or clients. Because the recruiter is busy filling positions, his work allows his employer or clients to focus on other aspects of running a call center.
Recruiters come in a variety of shapes and sizes. Others may specialize in a specific field or in finding a specific type of employee, while others are general recruiters who will work to fill almost any type of job. A call center recruiter is responsible for filling positions in call centers, which are typically offices that handle a high volume of incoming and outgoing calls. Inbound and outbound calls are handled some call centers, and many are involved in telemarketing or the processing of sales orders. A call center recruiter may focus on finding people to fill supervisory and executive-level positions rather than people to take or make calls.
A call center recruiter usually does more than just post job openings on Craigslist. A person working in this field typically devotes a significant amount of time and effort to finding the best candidate for the job. This usually entails learning about the company, its needs, and the specific requirements of the position it is looking to fill. With this information, a person in this position can usually match an applicant’s skills, talents, and experience to the call center’s job description and needs. He may interview and screen a large number of candidates before finding one who is a perfect match.
A person who works as a call center recruiter is typically expected to have strong sales skills. This is because he frequently has to persuade an applicant to apply for the position he is trying to fill. This does not, however, imply that he will make a last-ditch effort to fill the position as soon as possible. Job seekers must typically persuade recruiters of their abilities and the qualities that make them desirable candidates.
A person with excellent communication skills and above-average sales ability is typically required to work as a call center recruiter. He’s usually expected to be well-organized, detail-oriented, and motivated, as well as capable of working under duress. Some employers will hire people with only a high school diploma if they have experience in a call center, human resources, sales, or a related field. Others may favor candidates with a background in human resources or business.