A field service representative has many definitions, and each representative’s responsibilities and job description may differ from company to company. Customer service, education, and inspection or technical service are all part of a field service representative’s overall responsibilities. The majority of a person in this position’s work is usually done outside of an office, “in the field.” Field representatives work in a variety of industries, including retail, service, and even real estate.
In the retail industry, many field service representatives are responsible for informing employees, business partners, and even customers about their company or product. Representatives in this position are typically required to travel from store to store or even from event to event around the world. They are thought of as company and product experts, and they are known for answering a lot of questions while increasing sales and making new business contacts. If there is a persistent problem in a particular store, a retail field representative may be called in to assess the situation and improve sales at that location.
A field service representative for a phone company, a medical supplier, or a power company provides light customer service and education, but her responsibilities are typically more technical. These representatives are usually responsible for testing new products or services, resolving issues with existing products, or consulting field engineers to find new ways to make things run more smoothly. In this industry, a field service representative may be asked to teach new employees, classes, or even customers about the more technical aspects of her service or product.
A field representative in the real estate industry is a little different than in most other industries. A real estate representative inspects homes or land on behalf of real estate companies before or during the sale process. He may offer feedback on the property based on the guidelines provided for determining its value. This is frequently done to assist his company in determining whether or not a home is a good investment. Homes with structural damage or anything that would be too expensive for the company to repair will usually be passed over. The field representative is expected to save his company time and money as a final result.
Most businesses value the services of a field service representative. Regardless of how her job description varies industry, the end result is the same: she helps the company make more money while improving its efficiency. The majority of these jobs necessitate a technical background, a bachelor’s degree, and experience in the desired industry.