The primary responsibility of a floorman in a gambling casino is to supervise the games played at the tables. He is frequently required to ensure that each game’s rules and regulations are strictly followed, and that no cheating occurs. He’s usually in charge of keeping supplies and equipment in good working order, as well as dealing with customer questions and complaints. The work schedules of dealers and other game table workers are prepared and coordinated a large number of floormen.
To be successful as a floorman, you must be able to keep track of multiple situations at the same time. He is typically required not only to ensure that no customers are cheating, but also to keep a close eye on employee behavior, as the gambling house and the government have strict rules regarding the proper handling of playing cards and chips. Floormen are usually in charge of enforcing payout rules and limiting play.
A floorman’s responsibilities as a middle manager vary depending on the casino. Depending on how many other workers are available for certain shifts, his job responsibilities may also change. A floorman’s duties typically include selling and cashing in chips, seating players at game tables, and resolving disputes between dealers and customers, among other things. If there are persistent disruptions, he may intervene to mediate or call for security backup.
A floorman’s other responsibilities include providing excellent customer service. He is usually the one who receives customer requests and decides which ones will be fulfilled. Players frequently request table or game changes, as well as special food and beverages. If a player is spending a significant amount of money at the tables, he or she may request amenities or comps from the floorman. Free hotel rooms, show tickets, or complimentary dining at a casino-affiliated upscale restaurant are common requests.
A floorman is frequently required to be detail-oriented, in addition to having excellent communication skills and the ability to multitask. In this position, projecting an air of authority is also important, as it frequently requires assertively dealing with rude or dishonest players. The ability to manage and motivate employees is also considered an asset for people in this position.
Although many casino supervisors have associate’s or bachelor’s degrees, there are typically no formal educational requirements for the position of floorman. To be hired for this position, you must have a thorough understanding of the gaming industry, particularly table games. Card dealers and game table workers frequently aspire to become floormen, which can lead to promotions to pit boss.