In addition to the general clerical tasks associated with the term “receptionist,” a gym receptionist is responsible for other duties specific to her employment in a gym, fitness center, or exercise center. People who work in these positions typically have a background or training in receptionist and secretarial skills, as well as a strong understanding of physical fitness and exercise. Although a specific degree is not required for employment, many gym receptionists have completed post-secondary education, such as an associate’s degree, and some have been trained as personal fitness consultants.
In general, receptionists are expected to greet visitors, vendors, and clients. They may also be required to answer phones, take messages, and route information to appropriate individuals; some may be required to keep clerical records by hand or using a computer database. A gym receptionist’s responsibilities include monitoring or collecting client attendance and enrollment fees, providing towels and toiletries, scheduling client sessions with the facility’s personal trainers, and keeping track of fitness equipment maintenance records, among others.
A gym receptionist may be employed full-time or part-time, depending on the size of the facility, and administrative and clerical duties are frequently shared among a staff or two to three front desk employees in many fitness centers. Members of the receptionist staff are frequently required to greet visitors, give fitness center tours, and make sales pitches to prospective members; some may also be required to clean and maintain the locker rooms and exercise equipment in the fitness center. Reminding clients of the facility’s rules and enforcing them as needed are examples of additional responsibilities. Many of these employees are also personal trainers who meet with clients during scheduled appointments during their shifts.
Almost half of general receptionist positions, according to the US Department of Labor’s Occupational Handbook, require a high school diploma, while the remaining require some college study or an associate’s degree. Because the duties of the position can vary depending on the size or focus of the specific facility, most gym receptionist training takes place on the job. Gym receptionists are frequently in a good position to further their employability by enrolling in classes leading to certifications and trainings in various areas of fitness and exercise, which may be offered at the fitness center. A gym receptionist’s ability to perform an increased number of job duties may lead to salary increases.