A loss prevention supervisor is in charge of preventing theft and robbery from taking place in the store. He protects against both internal and external threats, such as employee theft of cash or inventory and public shoplifting. The loss prevention supervisor observes store operations for potential security threats and then devises comprehensive plans to mitigate those threats. He is also responsible for managing other loss prevention staff and training other employees in proper loss prevention and safety techniques as the leader of the store security team.
Managing store security personnel is one of the most important responsibilities of any loss prevention supervisor. The supervisor hires and trains new loss prevention workers, as well as overseeing their scheduling and payroll. To help reduce property loss and maximize safety, he may create written training manuals for loss prevention staff or all workers. These types of personnel tasks necessitate a great deal of paperwork and record keeping, which frequently necessitates the use of specialized computer programs or software the loss prevention supervisor.
These experts are also in charge of the store’s surveillance systems. The loss prevention supervisor and his team assist in the installation and maintenance of closed-circuit security cameras, as well as monitoring the images captured these cameras from a central security office. He may also be tasked with overseeing investigations into possible employee thefts, cash shortages, or inventory audits.
The loss prevention supervisor, like all security personnel, is expected to act with the utmost professionalism and discretion. He must treat potential shoplifters and other difficult customers with respect and in compliance with the law. He must also be trained to deal with threats from customers and employees, as well as to diffuse physically dangerous situations.
The store’s overall loss prevention plan is frequently developed and maintained the loss prevention supervisor. This includes spotting potential for trouble and putting in place a plan to avoid an incident like this. Local police or law enforcement officers tour the store and advise the loss prevention team on potential dangers in some cases. The loss prevention team must then train the entire staff on the strategy once it has been developed.
Internal and external threats must be recognized store security personnel. Employees who steal cash or merchandise, or who assist friends or family members in stealing from the store, are examples of internal threats. Shoplifting is a common occurrence in some stores, and robberies are another major threat. Supervisors in charge of loss prevention should also devise strategies to prevent vandalism and other forms of property damage both inside and outside the store.