A reservationist is an important part of any workplace where visitors must be notified in advance. Reservationist jobs can be found in hotels, travel agencies, spas, and restaurants, among other places. A reservationist must possess a variety of skills, but first and foremost, they must be excellent customer service representatives.
Reservationist duties are often mixed in with other responsibilities, such as secretarial work or greeting. Due to the large market for this type of work, many reservationists have a diverse set of skills. When applying for a job in this industry, it’s a good idea to include skills that are relevant but not necessarily required for the position on your resume. This informs the employer that a job candidate may be useful in additional capacities.
Reservationists must be able to efficiently schedule events. In most jobs, the primary responsibility will be to speak with customers and schedule their visits. It is critical to avoid double booking or overbooking resources, as this will reflect poorly on the reservationist and will reflect poorly on the company. Most jobs that require reservations have software that automatically enters data and alerts you if there is a problem, but this method is not always reliable and should be double-checked to avoid problems.
Because of the customer service aspects of this job, reservationists can provide a wealth of information and assistance to customers. Reservationists may be asked to discuss rates and special packages with customers, as well as have a general understanding of the company and its services. When dealing with customers, even having pertinent information such as nearavailable parking or good local businesses can be beneficial.
Some businesses require reservationists to have a strong memory for repeat or VIP customers. Remembering these A-list clients’ preferences and whims can go a long way toward improving their visit and may even help you earn brownie points with employers. Keep track of any repeat customers so that their preferred room, table, or stylist can be reserved for them.
Upselling is a task that some positions require. Because most businesses want to make as much money as possible from their customers, the receptionist is frequently tasked with pushing profitable deals and more expensive services. When upselling, it’s critical not to put the customer under pressure, make them feel uncomfortable, or make them feel like they’re only desirable if they’re wealthy. Inform them of the benefits of more expensive goods or services, but keep in mind that it is their money to spend.