A reservations manager’s responsibilities include supervising associates who handle reservations for hotel rooms, conference centers, and restaurants, to name a few. He could also work with travel companies to offer discounted rates or other benefits. This individual could also keep an eye on trends in hotel or resort occupancy levels in order to forecast future sales for these establishments.
This person is frequently in charge of interviewing and hiring reservationists for hotels, campgrounds, vacation cottages, and other types of lodging. He might also be in charge of reserving tables at fine dining establishments, especially during peak periods or holidays. He may spend a significant amount of time on the phone with customers, but he may also communicate with them online or in person.
If a guest is dissatisfied with his or her service, he or she may request to speak with the reservations manager. In order to maintain the customer’s satisfaction, this person is usually authorized to reduce fees or upgrade service. Should a client wish to change his plans due to unsatisfactory conditions, this professional may be in charge of refunding deposits.
Meetings with travel agents to generate business could take up a significant portion of the manager’s time. A person in this position might also offer a special package to business executives in exchange for them booking a conference or seminar at a specific location. In many cases, this may include the use of audio-visual equipment, discounted rooms, and complimentary meals.
A reservations manager is usually able to forecast future hotel or other types of lodging occupancy levels. Human resources personnel can use this information to better schedule the number of workers required to handle this volume. It can also help hotel executives figure out when they should offer special packages to entice customers to stay at their establishment.
Those looking for a job as a reservations manager should have a bachelor’s degree in travel or tourism. This education could be replaced prior experience working at a hotel front desk or in a travel agency. In most cases, a pleasant demeanor and a willingness to work long hours are also required.
For many travelers, a reservations manager plays an important role in making their vacation enjoyable and comfortable. These employees have the chance to interact with people of various nationalities and backgrounds. This could indicate that this is a good career choice for those who work well with a diverse group of people.