A sales administrator is responsible for overseeing the company’s sales processes and providing support to both internal and external sales teams. Maintaining customer information, preparing and processing orders, and providing support to field sales representatives are some of his or her responsibilities. Database management is also a part of the job, and the administrator may be required to generate monthly and quarterly reports as well as make improvement recommendations. A sales executive, such as a vice president of sales or a general manager, is often the sales administrator’s boss. Sales administration job candidates must frequently demonstrate their ability to communicate effectively and provide excellent customer service.
Hiring an administrator is frequently done to ensure that customers’ needs are met and that products and services are delivered professionally and on time. Companies require an administrator to collaborate closely with the sales and accounting teams in order to achieve the organization’s sales goals. The sales administrator’s main goal is to assist the sales team in completing sales and delivering the products and services that the customer has purchased. If a field sales representative persuades a customer to buy a product, the administrator may be required to draft the contract required to complete the transaction. To solve problems, design processes, or resolve conflicts, administrators frequently act as a liaison between company executives and the sales team.
Processing over-the-phone and online payments, creating and submitting proposals in response to requests for proposals, and fulfilling orders are just a few of the daily tasks that a sales administrator can expect. As a result, many job applicants must be well-organized, good time managers, and excellent at paying attention to details. Because the job often involves submitting proposals and other written work to prospective and current clients, one of the sales administrator’s requirements is the ability to write effectively. Administrators also deal with customer complaints and provide additional information so that they can decide whether or not to do business with the company. Many employers demand that job candidates demonstrate their knowledge and experience in customer service in order to ensure that the candidate can effectively manage customers.
A sales administrator is frequently used management to relay customer issues and concerns. A company may, for example, request that a field sales team representative speak with sales administrators before speaking with management. Issues affecting the sales team’s ability to work effectively or serve customers may also be reported to the administrator.