A secretary/receptionist is a highly trained individual whose responsibilities include both administrative and customer service duties. Even if they include job responsibilities from both categories, many secretary/receptionist jobs are listed under one or the other job title. A professional in this field typically possesses a wide range of abilities, including computer literacy, customer management, and organizational skills.
The secretarial portion of a secretary/job receptionist’s is frequently focused on office management and organization. Secretaries are often in charge of maintaining a company’s files, as well as data entry and archival maintenance. Secretaries are frequently in charge of all of a company’s normal daily paperwork, and they may spend a significant amount of time managing reports, shipping paperwork, and inter-office memos. A secretary may also be in charge of customer billing and some accounting duties, depending on the industry.
Working with the business’s clients and customers is a common part of a secretary/responsibilities. receptionist’s Receptionists are often the first people clients see when they walk in the door, and they serve as greeters. Excellent communication and customer service skills are required in this position, as the receptionist can set the tone for a client’s interaction with the company. Phone duties, scheduling, and caring for office or client VIPs are all examples of receptionist skills.
All of the above tasks, as well as many more specific to each job, may be performed a secretary or receptionist. Many companies will require secretaries and receptionists to learn specialized software for handling billing, office paperwork, and data storage. Many people in this line of work are expected to learn industry jargon so that they can better assist customers and explain problems to others. Secretary/receptionists are frequently put in charge of employee services and morale campaigns, as well as planning office events and supervising company newsletters, because they serve as a central conduit for nearly all business operations.
There are a few basic skills that can come in handy for anyone working as a secretary or receptionist. Computer literacy is almost universally required in these jobs, including knowledge of all common operating systems, basic graphics and spreadsheet programs, and Internet research. High typing speed and legible penmanship are also essential abilities. Good organizational skills can help you perform better in this role because they reduce the chances of workplace confusion and miscommunication. Finally, a friendly demeanor and professional demeanor can help a secretary/receptionist maintain good relations with coworkers and help the company establish a positive reputation.