A service cashier is not only responsible for processing customer purchases through a cash register, but also for ensuring that customers have a pleasant shopping experience. Customer service cashiers are another name for these employees. They perform all of the typical tasks that most cashier stand jobs entail, but stores that hire these employees expect them to focus on customer service rather than ringing up sales.
Basic tasks performed service cashiers include greeting customers warmly and politely, as well as answering any questions about store products. This position involves using a cash register and making change. He or she may also use a price scanner that is computerized. Many of them deal with credit and debit cards. The cashier or another employee may bag the customer’s purchases.
A service cashier is expected to stand for the majority of the workday. Cashiers are usually expected to clean the cashier stand or keep busy when there are no customers at the cash register. Some also do clerical work, which may require them to sit down for tasks such as calling customers about special orders.
Customers expect a customer service cashier to recommend additional products to them in the form of an upsell. Upselling entails politely persuading a customer to buy a product that is related to what he or she is already buying. For example, if a customer is purchasing an air mattress on sale, the cashier may suggest matching inflatable pillows, which are also on sale.
Excellent customer service Cashiers consider themselves to be salespeople rather than order processors. They can’t, however, annoy or persuade the customer to buy; instead, they focus on providing the best service possible. These cashiers must spend their days politely communicating with customers while gently promoting the store’s products and services.
To work as a service cashier, you usually don’t need more than a high school diploma or its equivalent. People in this position must be precise when making change, or the store will lose money. Employers prefer to hire cashiers who have previous experience, but a service cashier can be trained on the job. A cashier may be able to advance to a supervisory position in the store. Because these cashiers are expected to maintain a positive relationship with customers at all times, they must have patience and excellent communication skills.