A voice engineer ensures that voice over Internet protocol protocols work properly. Some engineers specialize in the design and development of such protocols, while others are primarily concerned with the maintenance and troubleshooting of existing networking systems. A voice engineer is usually hired medium and large businesses to oversee internal networks and ensure that everything is running smoothly.
Voice over Internet protocols, also known as VoIP, allow voice transmissions to take place over the Internet. VoIP operations allow for faster transmissions as a replacement for traditional telephone models. A voice engineer is employed to continuously monitor these highly specialized systems to ensure that they are in good working order and performing as expected.
Businesses that rely on VOIP communications are frequently concerned about security. However, the engineer ensures that all transmissions sent and received through the system are processed securely. These engineers are frequently employed as members of Internet security teams because they are trained to recognize bugs and potential threats.
Candidates for voice engineer jobs must be specially trained in cutting-edge telecommunications technology, according to a typical job description. Most also demand certification as proof of specialized Internet technology training. Candidates must pass an exam designed to assess their competency in subjects such as Internet PBX, security, and networking in order to earn such certification. Voice engineers must retest on a regular basis to keep their certifications current.
These engineers may be responsible for installing equipment such as wiring and cable lines that are required to operate specific voice technologies. Others create training materials to teach others how to properly care for and maintain specialized equipment. Most people in this industry specialize in one area of expertise, but they may be knowledgeable in several others.
Some voice engineer jobs entail providing customer service to those who use a company’s voice services. Engineer responsibilities may also include dealing with a customer’s billing concerns, which may necessitate varying levels of sales and financial savvy. Customer service engineers may be required to recommend enhanced voice products to customers in order to improve the overall functionality of an existing system. For example, a voice engineer might recommend that a customer upgrade to a service with more bandwidth to improve voice speeds, or that a customer add voicemail to an existing account to filter large call volumes.