An information and communications technology (ICT) specialist creates, maintains, and supports data storage, retrieval, and transmission systems. This field offers a wide range of opportunities, from assisting with a library’s collection to managing technology used in military operations. Qualifications for a career in computer science or a related field vary industry and job, but may include a bachelor’s degree in computer science or a related field.
An ICT specialist can collaborate with the rest of the development team to create and implement system specifications. These IT experts think about how a system will be used, who will use it, and what might change in the future. The requirements for a catalog and point-of-sale system in a bookstore, for example, are vastly different from those for an office messaging system used at a bank to keep employees in touch. Future developments are taken into account as well. For example, the types of media in a library’s collection may change, and the cataloging system must be able to accommodate these changes.
An ICT specialist’s job also includes the installation of information technology components. This can include advising clients on hardware and software as well as performing the installation itself. The system can then be tested, and the ICT specialist can provide training for those who will use it. Some businesses, especially those that are large or have complex systems, may keep an ICT staff on hand to provide ongoing maintenance and support.
An ICT specialist is also responsible for routine maintenance as well as specific service in the event of a problem. While dealing with ongoing issues, the technician must be able to update systems and perform scheduled tasks. These can include malfunctioning software or hardware, viral infection, and other issues. To keep up with changes in the field, ICT specialists may need to pursue continuing education, which could include anything from new technology to the latest hacking techniques.
Part of the job also entails taking into account the requirements of a specific industry. An ICT specialist may work in a variety of settings, and the services provided to the audience must be adjusted accordingly. For example, the requirements for an engineering firm versus a restaurant are vastly different. Additional study in the industry where information technology will be used in order to provide the best services may be included in some work-related training.