An insurance technician assists an insurance broker with administrative tasks. Reviewing new client applications, gathering additional client information as needed, and processing and underwriting existing client claims are just a few of the daily tasks performed in this position. An insurance technician must also keep track of client correspondence, respond to client questions and concerns, and update client files as needed.
The specifics of an insurance technician’s job description may differ depending on the industry segment in which they work. For example, the day-to-day responsibilities of a marine insurance technician dealing with issues relating to policies for sea vessels, sea ports, and other types of marine policies will likely differ significantly from those of an insurance technician working for a school district, who may be responsible for processing worker’s compensation claims, managing retiree accounts, and maintaining accurate billing reports to be presented to the board of education. Regardless of the type of insurance handled, a technician’s support role is critical to the smooth operation of a company or an insurance department on a daily basis.
An insurance technician is responsible for gathering important information in order to help determine whether or not an insurance claim will be paid after it has been properly filed. An official accident report, photographs of the damaged vehicle or property, and relevant repair receipts are all included. The technician must then ensure that claims are covered by the policy issued and that payments for covered items are made promptly.
In the same way that an insurance technician is responsible for working with new applicants, he or she must also keep in touch with clients to inform them of policy changes and renewals. Customer inquiries and complaints are also handled by technicians. Because these tasks are mostly completed over the phone, fax, email, and postal mail, a technician must be well-organized, have excellent customer service skills, and have excellent written and verbal communication skills.
An insurance technician interacts with clients directly, but the types of clients can vary. Others may work with corporate clients or government agencies, while others may work with individuals. A technician is also responsible for staying up to date on the latest laws governing the industry in which she or he works, as well as ensuring that clients are aware of and understand any legal changes that may affect a policy.