An outreach worker assists people who require social services and assistance in getting the help they require. He could work for the government, a non-profit, or as a volunteer. He does the majority of his work in an office setting. This type of worker may be expected to visit remote locations that are densely populated with people in need of assistance in some communities.
In his organization, he frequently interacts with other outreach workers as well as social service administrators. The worker is typically expected to collaborate with other local charitable organizations. His information can be given one-on-one or to small or large groups of people who are looking for it.
Many people in need may be unaware of programs that could benefit them or their families. These people may be discovered an outreach worker through referrals or general observation of a neighborhood or community. He’s usually expected to be discreet, informative, and encouraging to potential clients.
An outreach worker typically analyzes a client’s needs and assists him or her in filling out qualification forms after greeting potential clients. He is typically expected to review the forms and provide clients with appropriate resources and referrals. He may introduce them to various workers who can assist them in specific areas if they are in a setting that provides on-site assistance.
In addition to providing food, clothing, and shelter, the worker frequently provides information on other available resources. Free or discounted medical and dental care, job referrals, and job training are all common benefits. A variety of specialized services, such as family counseling and childcare assistance, are frequently available.
An outreach worker is generally required to keep accurate records and files of client interactions and referrals made behind the scenes. Assessment papers, proof of eligibility, and follow-up reports on client activity are common examples of these documents. These files usually contain written communications with outside agencies.
Brochures, handouts, and public notices are common documents used in outreach campaigns. Outreach workers are frequently asked to provide input on the content of these documents based on their daily interactions with the community to ensure that they are appropriately worded and formatted for the target audience. To raise public awareness and garner support for his organization’s efforts, an outreach worker may be asked to represent his organization at community meetings.
A high school diploma or equivalent is usually required of applicants for this position. A bachelor’s or associate’s degree in social sciences or communications is preferred. It is preferred if you have a track record of success in community outreach or social services administration. Strong ties to local social service agencies are usually regarded as a plus for these job seekers.