At a police station, a police dispatcher is in charge of answering emergency and non-emergency phone calls. He or she takes down caller information and directs cops to crime and accident scenes. People who come into the police station with information about criminals, threats, or suspicious activity are also assisted by a dispatcher. The dispatcher ensures that emergency responders are fully prepared to deal with the incident at hand by gathering the details of the situation. To do the job well, you’ll need a calm, logical demeanor as well as excellent communication skills.
When a call for police assistance is received, the dispatcher answers the phone and attempts to obtain as much information from the caller as possible. He or she obtains the incident’s address and inquires as to what occurred. The call’s urgency is determined by the police dispatcher, who then contacts the appropriate responders by phone or radio. While police arrive at the accident or crime scene, he or she usually tries to stay on the line with the caller. The dispatcher tries to reassure the caller and assist him or her in getting through the situation by using clear, calm language.
The police dispatcher enters information into a computer system during the call so that official reports can be generated. To ensure data is entered as quickly and accurately as possible, typing skills and computer proficiency are essential. A police dispatcher must also be familiar with the city’s layout and patrolling officers’ routes so that responders can find their way to their destinations quickly.
When police dispatchers are not answering calls, they take on additional responsibilities. They typically work at police stations’ front desks, typing official statements, maintaining general office records, and assisting people with filing complaints or criminal charges. Many dispatchers are also in charge of logging and retrieving information about inmates, including past charges, mug shots, and fingerprint records.
A high school diploma is typically required to work as a police dispatcher. Most employers conduct drug and background checks on applicants to ensure that they are trustworthy and capable of performing the job’s essential functions. A new police dispatcher receives hands-on training from seasoned professionals to learn how to properly operate the phone and computer systems. A person who excels at work may be able to advance to a supervisory position at a police department or an emergency response center.