A telecommunications specialist is a trained professional who focuses on the design, installation, and maintenance of various communication systems that transmit and receive data. The primary focus of this job title in the early days of the telecommunications industry was telephone systems. In fact, wired telecommunications carrier companies still hold the majority of the industry’s market share. With the rapid advancement of technology, the telecommunications specialist’s role has expanded to include video, cellular, and digital communication system maintenance.
While voice communication management remains the telecommunications specialist’s primary responsibility, digital technology allows for far more efficient use of telecommunications networks. Previously, analog systems allowed two or more users to communicate by connecting them via a series of cables to a central office, from which data was sent via switches, or exchanges. Digital networks, on the other hand, divide data into packets that travel via fiber optic cables and routers before being reconstructed once they arrive at their destination. This method aids in better bandwidth management, or the use of available transmission resources. Given the growing use of the Internet to facilitate global communication, a thorough understanding of digital technology gives the specialist a distinct advantage in assisting clients in dealing with the need for increased data volume and speed.
In terms of guiding clients in designing the system architecture that will successfully meet current and future telecommunications requirements, a telecommunications specialist is also a strategic planner. As a result, the role necessitates exceptional interpersonal communication skills, as well as, perhaps more importantly, excellent listening abilities. Too often, a client is unable to predict what equipment will be required today, let alone several years from now. This is due in large part to a lack of knowledge about current technologies and trends. This is one of the reasons why the specialist is often the first point of contact for the client when it comes to technical or maintenance issues.
Another skill that a successful telecommunications specialist should have is project management. Projects can range in size from small to large, involving the installation and maintenance of electronic mail systems, database networking, wireless systems, and even the ability to send data via satellite. Because these systems may require teams of internal support personnel or even outside vendors, the ability to effectively manage and supervise people is also required.
To stay competitive and improve your chances of advancement, you’ll need adequate training and a commitment to continuing education. While on-the-job training is beneficial for many people entering this industry, most employers expect candidates to have an associate degree or higher in telecommunications or a related field. It is also recommended that formal education and training in computer software be obtained.