A hotel receptionist works as part of the front desk team, answering phones, greeting visitors, and processing reservations when they check in. Your hotel receptionist resume should include relevant education and prior experience in the hospitality industry to be considered for this position. It should also mention any formal customer service training you’ve received or experiences where you’ve worked with a large number of people. In the special skills section of your resume, you should also mention any experience with reservation system software programs that are commonly used in the hotel industry.
Jobs in hotel reception can be defined in a variety of ways, depending on how a particular hotel structures its public-facing interface; the size of the hotel is frequently a determining factor. Smaller hotels may assign a receptionist to a broader range of customer service responsibilities, such as check-in, phone calls, and administrative tasks. In larger hotels, the receptionist job may be defined as a greeter or concierge who provides information and directs guests to the appropriate service once they enter the lobby.
You work at the front desk to make reservations, handle guest check-in, answer phones, and provide information, according to the most comprehensive job description for a hotel receptionist. Your educational background should be addressed in a hotel receptionist resume that is appropriate for this position. Although a bachelor’s degree in virtually any major or an associate’s degree or trade education in the hospitality industry specifically is not required for reception, the larger hotels will often prefer someone with a bachelor’s degree in virtually any major or someone with an associate’s degree or trade education in the hospitality industry specifically. It is possible to get a job as a hotel receptionist right out of high school, but you will most likely have to start small and work your way up through experience to a larger hotel.
Your resume for a hotel receptionist should emphasize your work experience, with a focus on previous experience in the hospitality industry. You should also emphasize any customer service experience, education, or training you have, including volunteer activities in which you worked directly with the public. A receptionist is the hotel’s face to the public, and most employers look for resumes that demonstrate the candidate’s ability to provide excellent customer service.
On your hotel receptionist resume, you should emphasize any special skills that are specifically relevant to hotel work. This could include knowledge of a foreign language or experience with the most common hotel reservation software systems. These kinds of unique abilities can propel your resume to the top of the heap.