Depending on the size of the shop he or she manages, as well as whether it is a standalone business or part of a larger chain of stores, a shop manager may perform a variety of tasks on a daily basis. If the shop is self-contained, the shop manager may have a lot more responsibilities and may only report to the business owner. However, if the store is part of a larger chain, the manager will most likely be part of a much larger chain of command that includes regional or district managers, and even national managers, before reaching the company’s owner.
A shop manager’s job typically entails hiring employees, training them or assigning supervisors to do so, ensuring that they follow the company’s standards of conduct, supervising them on a daily basis to determine whether or not they are performing their duties correctly, and even terminating employment if necessary. Depending on the size of the company, the shop manager may be required to perform additional human resources tasks, such as assisting employees with benefit selection or scheduling time off. However, the aspect of the job that requires working with employees is only a small part of it.
A shop manager is often in charge of maintaining the store’s accounting books, as well as taking inventory of products and ordering more as needed. He or she may also create marketing campaigns or advertisements for the company, as well as represent it in the community. A shop manager’s responsibilities also include dealing with customers. In most cases, a manager will not interact with customers as much as other employees, but he or she may be in charge of resolving any problems or complaints that a customer may have as well as providing excellent customer service.
A shop manager must be able to work well with others, including customers, cashiers, stock clerks, and supervisors, solve problems quickly and efficiently, be extremely organized, and carefully manage his or her time. In order to run a successful retail establishment, a manager may work more than 40 hours per week, and while formal education is not required, many store managers have business degrees. These are just a few of the possible responsibilities of a shop manager, and each situation is unique.