Computer support specialists assist people and organizations who use computers with technical issues. To become a computer support specialist, you’ll need a lot of computer experience and knowledge. Employers typically expect at least a high school education, and an associate’s degree or bachelor’s degree is frequently desired. Information technology, computer science, or even non-computer-related subjects in college can help you prepare for this career if you have the necessary computer experience. If you don’t have a college diploma, you might be able to find work as a computer support specialist by completing a certificate program in computer support, computer programming, or a related field at a vocational school or community college.
If you’re still in high school, there are several things you can do to advance your career as a computer support specialist. Take advantage of all of your school’s computer courses to gain experience with computers. During the summer and other school breaks, sign up for computer camps. Take advanced math classes to improve your problem-solving skills. Reading and writing skills are also important if you want to work as a computer support specialist, so take some language arts classes.
If you want to pursue a college degree, look for one that offers internships, which will give you real-world experience and possibly lead to future employment opportunities. Passing a certifying test that demonstrates your computer abilities, such as the one offered by the Computer Technology Industry Association (CompTIA), can greatly enhance your credibility with employers, regardless of whether you pursue higher education. You can also look for software, hardware, networking, and other certificates from computer vendors to demonstrate your knowledge of their products.
Strong problem-solving and troubleshooting abilities are essential for working as a computer support specialist. It’s crucial to be able to explain technical concepts to non-technical computer users and make yourself understood. Because you will be assisting people who are frustrated or otherwise upset due to computer problems, patience and a strong customer-service orientation are essential skills for this job. When you work as a computer support specialist, you’ll need to be able to communicate effectively both in person and over the phone. If you want to work as a computer support specialist, you’ll need to be able to communicate effectively via e-mail, as well as write user guides, manuals, and other computer documentation.
On your résumé, emphasize your computer experience and any specialty areas if you’re looking for work as a computer support specialist. If you have a degree, include it in your resume, along with any certificates you have earned. If you know another language, make sure to mention it on your résumé, as knowing another language can open many doors in today’s global business world.