Credit controller jobs entail collecting debts from late payers, whether they are individuals or businesses. The job’s entry requirements vary by employer, but you’ll need a good general education with a strong understanding of mathematics, as well as studies in relevant courses like bookkeeping or accounting. Although many credit controllers have a background in mathematics or economics, this is not a requirement. Prior experience is not required, but it is a plus if you have worked in customer service, a call center, or a finance department. You should also have computer skills and a valid driver’s license, as well as certain skills and personality characteristics.
Consumer and corporate debt collection, as well as maintaining accurate accounts and being responsible for the company’s finances, are all part of this profession’s job description. Those who work as credit controllers make phone calls to debtors, listening to their financial problems and negotiating a repayment plan. Members of this profession must discuss cases with legal officials and initiate legal procedures if debtors do not comply with repayment. They are also in charge of researching credit records in databases and accepting or rejecting credit applications. Keeping records, evaluating employees on financial matters, and overseeing the signing of financial contracts are all part of the credit controller’s responsibilities.
Those who work as credit controllers face both advantages and disadvantages in their jobs. They must visit individual and corporate debtors, despite being based in a comfortable office. The majority of employees work a standard 9-to-5 schedule, but shift work is not uncommon. Although the job is not physically demanding, dealing with debtors can be emotionally draining, and taking financial risks can cause anxiety.
To become a credit controller, you must have a variety of abilities and character qualities in addition to a strong math background and a disposition for dealing with numbers on a daily basis. Because financial matters are sensitive, you should have a pleasant demeanor and the ability to be discreet while remaining firm. Empathy for others’ financial difficulties, as well as the ability to apply tactful pressure to debtors, are advantageous. Good written and oral communication skills, as well as the ability to analyze data and draw appropriate conclusions based on their evaluation of the data, are required. Good organization and problem-solving skills, as well as the ability to meet strict deadlines, work well under pressure, and negotiate, are all required of credit controllers.