A ground hostess is a person who works at an airport for a specific airline, similar to an on-the-ground flight attendant. This person provides customer service and, in most cases, works as a check-in agent at the gate, answering questions and ensuring that passengers have all of the necessary paperwork before boarding the plane. The requirements for becoming a ground hostess are usually not too stringent; most airlines prefer to hire someone with prior customer service experience, as well as someone who has worked in the travel or tourism industry. In order to get a job as a ground hostess, you may need to pass an entrance exam and, in some cases, a thorough background check.
A person interested in becoming a ground hostess should try to gain as much customer service experience as possible, as this is the most important aspect of the job. Any positive customer service experience is preferable, but those in the tourism, travel, or hospitality industries are the best. For this job, it’s crucial to maintain a courteous and professional demeanor as well as a well-groomed appearance. Ground hostesses, like flight attendants on the plane, are ambassadors for the airline, and it is critical that they maintain a high level of professionalism.
It may be a good idea for people who want to work in the airline industry and want to become a ground hostess in order to be eligible for promotions to complete some education in travel or tourism. There are associate’s degrees available in this field that may increase your chances of being hired for this position. Certain airlines may require applicants to pass an entrance exam as well as a criminal background check before being considered for a position as a ground hostess, especially as laws and regulations governing air travel become more stringent.
If you want to work as a ground hostess, you’ll need to fill out an application and submit your resume. Make sure to talk about your experience and how you dealt with difficult or stressful situations remaining calm during the interview. As a ground hostess, you will almost certainly encounter upset and angry passengers, so airlines will want to know that you can handle these situations without escalating them. In this position, your ability to work well with others is also important, so make sure to emphasize that.