A head teller is a supervisory position in a bank; this person supervises all other tellers, as well as providing customer service and, if necessary, general banking services to customers. It is not a position for beginners. A person must have prior experience working as a teller in a bank in order to become a head teller. Some banks will hire individuals with experience in a supervisory role in a retail setting, such as a grocery store, to become head tellers, but this is not common.
To advance to the position of head teller, you will most likely need to start as an entry-level bank teller and work your way up. When working as a bank teller, it is critical to perform well and ensure that your funds are always balanced at the end of the day, as well as to provide excellent customer service. Anyone who wants to advance in their career should always try to go above and beyond the call of duty in their current position, as this will help to demonstrate supervisory or managerial potential. It’s also critical for someone who wants to be a head teller to show that he or she can work well with a wide range of people and remain calm in stressful situations.
To become a head teller, you’ll almost always have to go through an interview process. Managers at the bank will usually want to meet with the person again, even if they have been there for a while, to discuss the job and ask a few questions. These could include questions about how the person would react in various situations. A person interviewing for a new position in the bank, such as someone who has previously worked as a bank teller or a head teller, can expect a longer interview process.
Dress professionally, as you would for any job interview, and bring a copy of your resume for review. It’s also a good idea to have a few questions ready to show your interest in the job and knowledge of the field; be prepared to talk about different situations where you dealt with difficult customers or coworkers. Some banks may also require you to take a brief test to assess your ability to perform basic math calculations.