A bank’s head teller oversees all of the tellers, or clerks, who deal with cash deposits, withdrawals, and check-cashing transactions. This person is usually in charge of training new employees and keeping track of their progress in writing. She might also be able to deposit or withdraw money from the bank’s vault. She is typically someone who is available to answer questions or handle customer complaints if a problem arises.
At the end of a teller’s shift, this person’s job description might include checking the accuracy of cash drawers. This could imply that the head teller is in charge of double-checking transactions against the register’s balance to ensure that no significant errors have occurred. If there are any discrepancies, she may be asked to assist with transferring funds to the correct accounts. She might also need to counsel or retrain tellers who have a history of making mistakes.
New employees are frequently assigned to work under the supervision of a senior teller. This person will train employees on how to complete tasks quickly and accurately. She frequently keeps detailed records of each new hire’s training and progress so that management can determine whether a raise is warranted. This teller may also make suggestions to the personnel department about promotions and terminations.
Tellers are frequently required to work flexible hours to meet the needs of the financial institution. A head teller is usually in charge of scheduling the people under her supervision. She may need to choose an employee to send home early if business is unusually slow on a given day. If a worker calls in sick, she may have to bring in a replacement to cover the shift.
People who are hired to fill head teller positions typically have a lot of experience at the bank where they work. This means they can often serve as a go-to person for teller questions. They can usually resolve unusual issues that arise during the course of the business day, as well as deal with customer complaints.
In a fast-paced environment, this type of banking supervisor should enjoy working with the public. She should also be able to do basic math. A college diploma is not usually required, but it may be beneficial to a candidate seeking this type of work.