A non-clinical healthcare professional known as a patient access associate or representative is responsible for assisting patients with tasks such as registration, insurance processing, and check-out. They work in hospitals, clinics, and doctor’s offices and perform a variety of tasks. Although a formal healthcare education is not required to work as a patient access representative in most cases, completing a training program can greatly improve your chances of getting the job you want. It’s also beneficial to have prior customer service experience, preferably in a healthcare setting. You’ll also have to look for work, fill out applications, and go through the interview and hiring process.
When deciding to work as a patient access representative, you should think about your education. While there are few formal degree programs available, many technical and junior colleges offer diploma and certificate programs. In addition, many career training institutions offer patient access programs. The basics of healthcare, customer service fundamentals, and medical terminology are usually covered in such a program. Basic courses in health information technology and healthcare and insurance law are also available in some programs.
You should look for a program that has been approved one of your area’s major regulatory bodies, as hospitals and other employers may regard these programs as more reputable. You should also look for a program that includes a practicum or internship. This practical experience can help you build your resume and network with people who can provide references or job leads after you graduate.
In many cases, prior experience is all that is required to work as a patient access representative. While employers prefer experience in a healthcare setting, customer service experience in an allied field, such as a pharmacy, an insurance company, or a medical supply company, can sometimes suffice. If you don’t have any previous healthcare experience, consider working as a receptionist or clerical assistant in a doctor’s office or hospital to gain the experience you’ll need to advance to a patient access position.
To become a patient access representative, you will need to search for and apply for positions, just like any other job. This entails putting together a professional resume and cover letter, as well as compiling a list of professional references. You will be required to pass one or more interviews, as well as typing and computer tests. You may also be required to pass a background check or a credit check in some cases.