In order to work as an air freight forwarder, you will typically need to have a basic understanding of client relations and customer service. You’ll need to learn how to operate computer software systems used in international and domestic air logistics. In addition to these abilities, a bachelor’s degree or higher education may be required. A sufficient amount of previous work experience in the field of air freight forwarding may be accepted in place of a college degree in some cases.
In addition to work experience and educational training, you will most likely need certain personal qualities to succeed in this field. You may have to deal with clients from a variety of cultural and ethnic backgrounds on a regular basis. Complaints from worried or angry customers must also be handled professionally. These responsibilities will almost certainly necessitate patience and the ability to remain calm in stressful situations. As a result, it is frequently recommended that you have prior customer service experience before becoming an air freight forwarder.
To work as an air freight forwarder, you will most likely need excellent computer skills in both common software and software specific to the air freight forwarding industry. Prior to entering this type of business, it is often advantageous to obtain a bachelor’s degree in business management in addition to data entry and customer service skills. It’s also possible to work your way up to become an air freight forwarder starting with an entry-level position and working your way up. The air freight forwarding industry, in general, is receptive to this type of on-the-job training.
Air freight forwarders are frequently used the manufacturing and retail industries to ensure that shipped products are delivered to international customers safely and on time. Because the process of international shipping can be quite complicated, many manufacturers seek the assistance of an air freight forwarding company. If you want to work as an air freight forwarder, you’ll need to be well-versed in the various rules and regulations that govern international transportation. You should also be familiar with international customs regulations, as well as taxes, tariffs, and other fees.