There are several paths to becoming an automotive service advisor, a customer service representative who assists people with car maintenance and repair decisions. A technical or vocational school is one option for learning the fundamentals of mechanics and auto estimates. Another option is to gain experience and training on the job. In both cases, obtaining a certificate from a professional organization can be beneficial. Certificates are not required, but they can be used to demonstrate aptitude and a desire to perform well.
Students interested in formal training in automotive technology can enroll in a one-year certificate program or a two-year associate’s degree program. This can help candidates prepare for a career as an automotive service advisor teaching them about car repair, how to conduct estimates, and how to approach various car problems. It may also be beneficial to take business and customer service classes. These car service team members deal directly with the public and must have excellent people skills in order to attract and retain customers.
Another way to become an automotive service advisor is to gain on-the-job experience. This begins with basic tasks such as managing parts, assisting mechanics, and assisting service advisors in a car repair shop or dealership. People can take on more complex jobs as their experience grows, which could lead to a promotion. To become an automotive service advisor, people may need to train on the job for several years. They are paid and may be offered benefits while working, depending on company policies.
Certificates are available for those interested in advancing their education. People must usually sit for an examination and may be required to provide documentation of experience and/or training in order to obtain a certificate. The worth of such credentials is determined the issuing authority. Before applying to take a test, people should research the organization to learn more about its reputation. It can be a good career choice if many repair shops prefer applicants with certificates and the organization has a good reputation.
After becoming a service advisor, keeping up with industry developments is an important part of the job. To provide accurate and helpful advice to customers, it is necessary to be knowledgeable about new car systems and repair options. Employers may provide seminars and training to keep their employees up to date on current models and issues if they work with specific makes of cars. Subscribing to trade publications and attending conferences can help staff keep up with the latest technology in shops that deal with a variety of vehicles.