Questions about public service and how the potential employee will handle certain situations will almost certainly arise during a job interview for a position in customer service. Some of the most common customer service interview questions reveal how the candidate will handle customer inquiries, concerns, and complaints. The interviewer is also likely to inquire as to why the candidate is interested in this field. Other common customer service interview questions might include why the person left his previous job and what relevant customer service experience he has.
It is beneficial to prepare for customer service interview questions ahead of time when a potential employee schedules a job interview. Typically, the interviewer will inquire about the potential employee’s objectives. The interviewer is attempting to assess the job candidate’s ambition and hard work, as well as how his goals align with the company’s. The candidate’s qualifications and education may also be questioned.
“What does good customer service mean to you?” might be one of the relevant customer service interview questions. The interviewer is usually looking for a well-defined response that demonstrates how the job candidate envisions this type of work. “How did you hear about our company and how well do you know what we do?” is another customer service interview question. In order to provide a positive and thorough response to this question, some prior research and knowledge of the company is likely required.
“Can you give me an example of how you have delivered great customer service to a customer in the past?” is probably one of the most common customer service interview questions. It helps to have a well-thought-out response in mind in this situation. In most cases, an interviewer will also inquire about the job candidate’s reaction to pressure and deadlines.
Depending on the position and the interview’s overall style, a candidate may be asked a variety of other customer service interview questions. For example, the interviewer might ask the potential employee a hypothetical question. An interviewer might inquire about what a candidate would do if a customer expressed dissatisfaction with a sales representative’s attitude or a price discrepancy. This hypothesis might give the interviewer an idea of how the person reacts in unexpected situations.
Finally, an interviewer may inquire about a job candidate’s response to customer service inquiries for which he has no answer. “What would you say if a customer asked you a question you didn’t know the answer to?” the interviewer might ask. This could reveal whether the employee would fabricate a false answer, seek an answer from a coworker with the correct information, or simply dismiss the customer’s concerns.
Other questions might include how the person feels about working in a group versus working alone. He might also be asked how a job candidate would deal with other issues, such as coworkers who break company rules. Questions about salary expectations may also be asked. Finally, the interviewer may invite the prospective employee to ask him questions.