A job as a desktop support technician usually necessitates an interview with a hiring manager or a panel of recruiters, who will ask you tough desktop support interview questions. There will be some fairly predictable interview questions, many of which would be asked in any type of job interview, such as general or behavioral questions. A job candidate in the desktop support field may also be expected to answer skill-based and technical questions.
Typical desktop support interview questions include “What is your interest in working as a desktop support professional for our company?” and “What is your interest in working as a desktop support professional for our company?” or “What piqued your interest in working for this company?” This is to determine whether the candidate is interested in working for the company long term or just looking for a job in general. To prepare for questions like these, it’s a good idea for a job candidate to do some preliminary research on the company and provide specific examples of how his characteristics align with the company’s mission statement.
In most cases, desktop support interview questions will focus on the technical knowledge and skills required for this position. To work in a call center and use software and hardware applications, desktop support workers will need special technology skills. “Tell me about your experience with desktop support software and telephone systems?” or “What equipment do you feel most comfortable with?” are common questions for desktop support professionals. The best course of action is for the job candidate to answer honestly and include the programs and systems that he is familiar with.
Finally, many human resources professionals will ask behavioral questions during a desktop help desk interview. This is due to the fact that so much of the work done desktop specialists is done over the phone in high-stress situations. Interview questions like “What do you do when a customer becomes angry?” and “How do you deal with difficult situations while remaining calm?” can reveal a lot about a candidate’s ability to handle this difficult work. While answering these desktop support interview questions, candidates should give clear answers and show no signs of hesitation or stress.