General receptionist duties, such as answering phones and providing customer service, as well as office support or administrative positions, are among the various types of hotel receptionist jobs. A hotel receptionist may not spend all of his or her time on the phone, but may be involved in a variety of other tasks, such as general office duties. Greeters and hotel receptionists with customer service responsibilities may assist customers in renting and finding rooms, as well as ensuring their comfort during their stay. A hotel receptionist may have additional responsibilities depending on the size of the establishment.
General support hotel receptionist jobs typically entail answering phones and making reservations for rooms within the establishment. The phone system could be multi-lined and extremely busy during peak hours, especially at very large hotels. Payments can be taken over the phone, and receptionists frequently work with upper management to ensure that customers are satisfied. This type of job often requires hotel receptionists to work late hours and may require employees to wear a uniform or adhere to a dress code.
Those who work as greeters or lobby attendants have the most face-to-face interaction with hotel guests. When assisting customers, hotel receptionist jobs that involve customer service typically require employees to maintain an upbeat, friendly demeanor. The receptionist may also assist the client in finding his or her room, double-check that everything is in order and that the customer has everything they require, and resolve any other issues that arise. These types of hotel receptionist jobs may require you to answer the phone on busy days.
Smaller hotels’ receptionists often have a broader range of responsibilities than larger hotels with more employees. In hotels like these, the receptionist may be required to interact with room service employees or cleaning staff, effectively doubling as an administrator or manager. These hotel receptionists frequently interact with customers in addition to having general office skills such as basic computer operation, fax machine use, billing, and mailing. The receptionist will often be the only employee present in the event of a late-night problem, an unsatisfactory room, or other issue, and will be responsible for resolving the issue and ensuring that customers receive adequate assistance and service in these circumstances.