The telecommunications industry encompasses a wide range of communication devices that are widely used around the world, including Internet communications, wireless cell phone service, land line phone service, and video communication software and hardware. In all of these areas, there are jobs in the telecom industry at various levels. Repair technicians who install and repair hardware and equipment, sales managers who help sell various types of communication devices and services, engineers who help design and implement new devices, and customer service agents who manage and assist customers, for example, all have job opportunities.
Installation and repair Technicians work in a wide range of telecommunications fields. Installing new hardware for residential and business customers, maintaining company-owned hardware, such as telephone poles and fiber-optic lines, and making repairs to installed hardware as needed are all responsibilities of these types of telecom industry jobs. A land line phone company’s repair technician, for example, wires homes and businesses for phone service and repairs both interior and exterior equipment.
Many jobs in the telecommunications industry entail selling. A sales manager is in charge of selling both consumer and business products and services. A sales manager for a wireless service provider, for example, sells corporate cellphone plan packages to various businesses, including phone lines, data and minute plans, as well as cellphone devices and accessories. Individual plans and devices are also sold by sales managers to individual customers.
Engineers can work in a variety of capacities in the telecommunications industry. Some engineers concentrate on product development. These engineers design new hardware for their industry that improves or replaces existing hardware, such as a new underground cable system that provides customers with faster Internet service.
Other engineering jobs in the telecom industry focus on planning. A planning engineer, for example, might plan the layout for a new system devised by design engineers. The engineer’s responsibilities include selecting installation points and scheduling new hardware installations.
Customer service representatives can work in a variety of telecom jobs. Working with sales agents to help sell new products and services to existing customers is a common part of these jobs. Customer service representatives can work at a help desk, which is another type of telecom industry job. Representatives take incoming calls from current and potential customers and assist them in resolving problems or complaints about services and billing.