By inspecting regulated products and services for regulatory compliance, a consumer safety officer (CSO) protects the general public. The Food and Drug Administration (FDA) in the United States, which is responsible for regulating and monitoring the country’s food and drug supplies, is one agency known for its team of consumer safety officers. Work in this field can be varied and demanding, and a bachelor’s degree in science, technology, or a related field is usually required.
When citizens file complaints, the consumer safety officer investigates them and decides how to proceed. Sorting through nuisance complaints to find valid consumer reports that require further investigation can be part of the job. As part of an investigation, an agency representative may visit a facility to review manufacturing practices, order tests on a product to look for signs of contamination, and take other actions. It’s also crucial to keep meticulous records at each stage of the process, as this may be required in the event of a court case.
If a consumer safety officer discovers a regulatory violation, the official has the authority to take action against the violator. It may be possible to shut down a facility until the problem is resolved. Fines can be collected as well. Suits are also a possibility, and the consumer safety officer may be called to testify in court. Suits can be brought both the government and members of the public who have been harmed a faulty product.
If government agencies, businesses, or other interested parties have questions about the regulatory process, they can speak with a consumer safety officer. Meeting with organizations as they undergo regulatory evaluation or prepare for activities such as submitting a new drug for government approval can be part of the outreach and education component of this job. Education can help government agencies assisting businesses in submitting complete and accurate applications that do not require a second submission and review.
As part of their job, these government employees may travel to inspect facilities and meet with people who require consulting services. They might also go to conferences and other events to stay up to date on what’s going on in their fields of interest and to improve their own professional skills. Employers pay for work-related travel and may provide financial assistance for professional development travel. In some cases, this assistance can include paid time off, per diem allowances for housing and food, and coverage of conference or event fees.