A house supervisor’s responsibilities can be quite varied. This is due to the fact that the term “house” is used in many industries to describe the location where business is conducted. The term “house” is used to describe both nursing homes and restaurants. Some responsibilities, such as supervising employees and striving for customer satisfaction, will be carried out across all industries.
In a nursing home, a house supervisor is in charge of overseeing personnel coordination. Certain medical procedures may necessitate the use of a registered nurse (RN). A resident may be bathed and groomed a certified nurse’s assistant (CNA). The resident’s living area may then be cleaned a member of the housekeeping staff. A house supervisor may be in charge of coordinating when some of these services are provided in order to best serve the residents.
Residents may address their complaints to the house supervisor about the staff or the facility. She may be in charge of resolving some of them, or she may be required to refer the complaints to the appropriate person. The house supervisor is also in charge of ensuring that staff members follow facility and government regulations when performing their duties.
Supervisors in restaurants are frequently divided into two groups. Supervisors in the front-of-the-house (FOH) typically deal with employees and issues that directly affect customers. Back-of-the-house (BOH) supervisors are in charge of the kitchen’s staff and issues.
The appearance of the FOH staff is usually the responsibility of a FOH supervisor. In most restaurants, servers are expected to maintain a certain image. In most cases, the supervisor must inspect these people who interact with the public to ensure that their uniforms are up to par. The supervisor may refuse to let them work until the problem is fixed, such as if their earrings are too big or they don’t have name tags.
The FOH supervisor is usually the person in charge of dealing with staff members who arrive late or leave early. When a member of staff is late, she may be given a warning, which the supervisor may have to write. As business declines in the restaurant industry, it is common for employees to be gradually sent home. Who gets to leave when is usually decided a house supervisor.
In general, a BOH supervisor is concerned about the culinary staff. One of his main concerns will be ensuring that these people follow all health and food regulations. When a health inspector finds a flaw in a restaurant or a customer becomes ill after eating food sold there, the BOH supervisor is one of the first people to be blamed.
The BOH supervisor may also be in charge of making sure that proper measurements are taken. Food portions are carefully weighed out in many restaurants in order to maximize profits. He may also be in charge of allocating the amounts of non-food items such as cleaning detergents, towels, and uniforms that can be used.
In most industries, a house supervisor is in charge of ordering or submitting orders for supplies used his employees. He will almost certainly be in charge of finding replacement staff for those who do not show up for work. When another person cannot be found to fill a position, a house supervisor may be forced to do the job himself.