A reference librarian assists library patrons who require assistance in locating resources and information. This position requires excellent customer service skills, as well as research knowledge and the ability to respond to difficult questions from patrons who may be looking for obscure or unusual items. Reference librarians must have a master’s degree in library science (MLS) and, depending on where they work, may have additional certifications and qualifications.
The reference desk, which members of the public can approach for information and assistance, is the heart of the reference librarian’s office. The reference desk has computers and catalog connections, as well as references that the staff uses frequently, such as maps of the area, dictionaries, and so on. People can ask the librarian for assistance with finding information, a library orientation to learn how to use the resources, and other services.
Many reference librarians teach classes to the general public, demonstrating how to use library resources and providing basic research tips and tricks. During orientation week on college campuses, the librarian may be very active, working with students to help them become familiar with the library. Librarians can also assist patrons with using technical resources such as microfilm machines, copiers, and other equipment, as well as troubleshoot Internet access in the library and other issues.
A reference librarian can also help with library collection development. Librarians must have a thorough understanding of the library’s inventory in order to provide better service to patrons, and part of their job entails identifying weak points and gaps in the collection. They can suggest new acquisitions and collaborate with the collections manager to determine what types of resources would be most useful to library users. Books, movies, tapes, sheet music, and other purchases fall into this category.
Working as a reference librarian necessitates a high level of communication. The reference librarian must be able to accurately interpret patrons’ vague and unfocused requests. In addition to providing information, librarians usually want to show patrons how to help themselves so they feel more confident in the library, which necessitates learning about different communication styles in order to effectively connect with patrons. The “reference interview,” in which the librarian asks a series of questions to determine what a patron needs and then selects the most appropriate and useful resources, is a useful skill for people in this position.