A server technician is responsible for setting up, maintaining, and troubleshooting server systems. This can include equipment for an internal network within an office or facility, as well as servers that communicate with the Internet. Employers frequently demand a bachelor’s degree in computer science or proof of significant experience in the technology industry that can be applied to effectively managing servers. Certifications in specific types of systems and protocols can also be beneficial.
Selecting a system or building one from scratch, configuring it, and integrating it with an existing network are all aspects of server installation. In some cases, this may entail replacing an old server with a new one. So that work isn’t disrupted, the server technician may need to archive data and come in during off hours to make the switch. After the new server is installed, the technician tests it to ensure that it functions properly and meets the network’s specifications.
Routine tasks, some of which may be automatically scheduled, as well as system evaluations to determine what needs to be upgraded and when, are all part of ongoing maintenance. In addition to understanding how programs work, a server technician may be required to do some programming on the job. Technicians can work with other people like networking technicians, programmers, and customer service representatives to ensure that ongoing needs are met, depending on the information technology infrastructure.
When a problem with the server arises, the technician is dispatched to resolve it. This can range from a hacking incident to a hard drive failure. It may entail arriving late at work or working overtime to resolve a problem as quickly as possible in order to avoid disrupting normal business operations. People may expect regular reports and updates on the progress of a repair, so the server technician must be able to work under pressure in tense situations.
Some technicians also serve as customer service representatives in addition to handling servers. The server technician may be able to assist a computer in a facility that is having trouble communicating across the network. Customers who have questions about a server can speak with the technician directly in some cases; for example, an Internet host speaking with a potentially large client might send a representative to the technician to discuss technical specifications, requirements, and other issues. The server technician is best equipped to reassure clients and accommodate unusual needs because he or she is familiar with the system.