A solutions analyst is a hybrid of a business analyst and a systems analyst. The level of expectation is a unique aspect of a solutions analyst’s job. He or she must be familiar with a variety of software products that have the potential to meet business requirements. Large information technology departments or consulting services firms are the most common places to find this position.
A solutions analyst’s job description consists of four main tasks: defining scope and requirements, isolating key issues, reviewing possible solutions, and presenting a recommendation. Critical thinking, communication, and research skills are all necessary for becoming a solutions analyst. After five to ten years working in information technology, most people transition to this position, often as a systems analyst. The vast majority of analysts specialize in one area of business, such as finance or procurement. This principle aids both the analyst and potential employers in focusing their efforts.
Any solutions analyst’s first task is to define the project’s scope and requirements. A client, for example, might contact a solutions analyst for help choosing a customer relationship management system. The analyst must collaborate closely with the client to determine the client’s core requirements, the overall budget and schedule, project resources, and expectations. This data is used to develop a broad scope, which is then fine-tuned through more meetings and discussions.
Any solutions analyst must be able to isolate key issues. The client’s ideas and concerns are frequently only a small part of the overall project risk. It is the responsibility of the solutions analyst to examine the request from every angle and identify both obvious and hidden issues and decision points.
To identify a list of possible solutions that would meet the client’s requirements, the analyst must have sufficient knowledge and training. However, merely recognizing these products is insufficient. He or she must also be able to provide sufficient detail on the relative risks and benefits of each option so that the business owners can make an informed decision.
Rarely is a single product recommended as the final recommendation. Instead, the report usually contains a short list of two or three solutions that would satisfy the majority of the client’s needs. Each solution’s risks and benefits are documented and communicated to the client. This report is frequently used as the starting point for more in-depth discussions about the various options and a final decision on the best option.