An office automation clerk ensures that all automated systems that are critical to day-to-day office operations are operational. He must have a basic understanding of how these systems work, as well as how to maintain and repair them. In the event of equipment or machine failure, the clerk’s opinion on whether it is more logical and cost effective to repair or replace it is frequently valued above that of other clerical workers.
An office automation clerk may be expected to operate machines and equipment in addition to monitoring them. He is frequently assigned tasks that require the use of computers, printers, and scanners. He should be able to operate postage meters, fax machines, copiers, and telecommunication systems with ease. His knowledge of these systems should ideally be extensive enough for him to be able to instruct others on how to operate them properly.
The office automation clerk may be required to operate and maintain other equipment, such as security monitoring devices and security gates, in some business environments. Vendors, contractors, and visitors’ credentials may be checked and verified as part of his job. He may be required to conduct body scans with a handheld metal detector in extremely secure environments.
Because maintaining and operating office equipment isn’t always a full-time job in some offices, the clerk is often tasked with a variety of administrative support duties. His broad knowledge and skill set make him a valuable company asset in most cases. As time allows, he floats between departments to assist on projects.
Maintenance and updating of technical manuals and publications are common examples of additional responsibilities. He may also be asked to assist with document filing and archiving. He may be called upon to assist with customer service and reception duties, such as answering phones and greeting visitors, on occasion. If he is thought to be good at writing, he may be asked to proofread correspondence for grammar, punctuation, and content.
The mailroom frequently employs the help of an office automation clerk. In general, you can trust his discretion and judgment when it comes to determining the confidentiality of incoming and outgoing mail. He might be required to double-check that the mail is properly addressed and that the correct postage is applied. If outside couriers are used, the clerk is frequently tasked with coordinating the services and tracking pick-ups and deliveries.
Although a high school diploma or equivalent is usually required for consideration, the position of office automation clerk does not require any formal education. Experience in office operations, as well as a good aptitude for office machine operation and repair, are highly valued. Workers in this position may aspire to advance to the position of office automation specialist, which pays more and provides more responsibilities, challenges, and opportunities for advancement.