A cocktail server is a person who serves drinks in a restaurant or lounge setting, passing drinks back and forth between the customers and the bartender. Because customers ordering drinks may move around, the cocktail server must remember what they looked like and what they ordered, making it more difficult than a standard server job. Cocktail servers must also be well-versed in the drinks served at the establishment, as well as the various types of alcohol available and how they can be altered at the customer’s request. It is important for a server to be friendly and welcoming, but also to follow all applicable laws, such as not serving liquor to anyone without first checking their identification.
One of a cocktail server’s most important responsibilities is to ensure that the restaurant’s patrons are having a good time. A friendly, polite, and professional demeanor, as well as a willingness to provide excellent customer service regardless of what else is going on, are some of the most important skills. It will most likely be a busy, stressful environment, so staying calm and meticulously keeping track of various customers and drink orders while moving quickly is essential.
Even if a cocktail server isn’t the one making the drinks, he or she needs to know how each one is made and what the ingredients are. Customers are likely to inquire about specific drinks or even request recommendations, and a cocktail server who is knowledgeable will receive better tips. He or she should also be aware of the different types and brands of alcohol that are available. However, before serving drinks, a server must check ID and ensure that the customer is of legal drinking age, which varies country.
Being a cocktail server also necessitates the acquisition of some practical skills. The job necessitates the ability to write a check, accurately count money, and clear and set tables. If a guest is angry or dissatisfied, the server may need to take action to resolve the issue or involve management. Furthermore, if someone has had too much to drink, the cocktail server and/or bartender may need to cut them off for their own safety and the safety of others, so don’t be shy or easily intimidated.