If you want to work as a 911 operator, you’ll need a high school diploma or its equivalent. After that, you can prepare for an exam that will allow you to work in this field. You could also enroll in law enforcement or emergency services classes at a local community college. It’s ideal to get recommendations from two or three solid references, with one of them working as a dispatcher if at all possible.
A high school diploma is usually all that is required to become a 911 operator. Furthermore, having some experience with emergency services can help you land a job. Consider enrolling in classes in basic first aid, medical terminology, and basic law enforcement procedures at a local college.
Many jurisdictions demand that 911 operators pass a licensing test. Even if it isn’t required in your area, you might want to take this test. If you pass this test, you will have an advantage over other candidates who have not.
You should work on honing your typing abilities. Many agencies put candidates through tests before hiring them. To ensure that you meet the job’s requirements, try to write at least 60 words per minute with no more than five errors.
Applying to a variety of agencies will provide you with the most opportunities to work as a 911 operator. Networking with other professionals who work in this field may also help you get hired. These people can connect you with hiring managers and provide you with a personal recommendation for the job.
You should expect to speak to a panel of people during the interview. They might ask you tough questions and try to put you under a lot of pressure. This is a standard part of the interview process because the supervisors want to see how you react under pressure.
Before being hired as an emergency services dispatch operator, you should expect to undergo a polygraph examination, drug screening, and criminal background check. Because this process can take a long time, you should inquire about timeframes when you meet with company representatives for the first time. If you haven’t heard back from the manager in a reasonable amount of time, don’t be afraid to call them. As a result, you will stand out from the crowd and have a better chance of becoming a 911 operator.