Confidentiality training is a program that teaches people how to handle sensitive and confidential information. Confidentiality training may be required before people can begin working or work in certain areas for certain types of jobs. It may be suggested or advised in other jobs. Depending on the nature of the information handled and workplace policy, workplaces can have their own training programs or employees can be sent to a third party for education.
This is an aspect of information security training. People who work in jobs that require access to confidential information should learn about the security protocols in place at their workplace to protect that information, as well as the importance of treating such information with respect. Reminders about not disclosing information without authorization are included in confidentiality training, as well as instruction on how to keep information as secure as possible.
Confidentiality laws are in place in many cases, and confidentiality training will go over those laws, explain how they are applied, and how people can comply with them. Privacy laws apply to a wide range of fields, such as medicine and law, as well as the specific handling of data in settings such as company databases. Both the employee and the employer may be held liable if an employee violates a privacy law. Companies have a vested interest in ensuring that their employees are aware of the laws that apply to their jobs and the consequences of breaking them.
Confidentiality training can include both lectures on confidentiality issues and the distribution of manuals that explain how to handle confidential and sensitive materials. Depending on how the program is set up, people may be asked to practice information handling or role play. They may also be informed about the legal ramifications of violating confidentiality, as well as what will happen at work if confidentiality is breached.
Workplaces that have their own confidentiality training programs usually consult with lawyers and privacy experts to ensure that all topics are covered. Some people may use modules created companies that specialize in employee training. Using a training module rather than creating a program from scratch can save money. For companies that do not want to run their own training programs, third-party training programs can be a good option, especially for companies with low turnover who only need to train a few people each year.