If you want to work as a guest service agent in a hotel, you’ll most likely have to complete an on-the-job training program provided your employer once you’ve been hired. Although you may be expected to have a high school diploma, many hotels do not require front desk employees to have a degree. Other qualifications could include customer service or retail sales experience, both of which could be a good substitute for hotel experience or formal training. Because you will be handling hotel guests’ financial and personal information, you may be required to pass a background check before becoming a guest service agent.
Hotel guest service agents frequently work at the front desk, assisting guests with check-in and check-out. They may also be asked to assist guests with room requests and serve as a resource for information on transportation, local services, and attractions. Because front desk employees welcome guests and represent the hotel, it is critical that you are well groomed and pay attention to your personal appearance. It’s also crucial that you can maintain a friendly and calm demeanor even when dealing with obnoxious or agitated guests. If you don’t think you have this kind of self-control, becoming a guest service agent might not be the best choice for you.
While formal education isn’t usually required for those who want to work as a guest service agent, having taken at least some courses in hotel management or hospitality may make it easier to find work. Another option is to pursue a degree in hospitality or hotel management. If you’re enrolled in one of these programs, see if you can get a front desk internship at a hotel, as this can help you find work after graduation.
If you are not currently enrolled in school and have no formal training in hotel management or hospitality, you may be able to find work as a guest service agent if you can demonstrate to a hotel hiring manager that you have extensive experience working with the public. This could include previous customer service or retail experience, as both require you to work closely with customers to resolve problems and ensure customer satisfaction. Take the time to emphasize this experience in your resume, cover letter, and during job interviews, as it could help you land the position you want.